Shipping policy

Shipping Policy

SantaWear partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers—allowing us to ship direct to your door and proudly offer flat-rate worldwide shipping.

You will be charged when your order is placed. All payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Process

  • Fulfillment Time: We require 2–5 working days on average to fulfill your order and transport it to our carrier's sort facility.

  • Peak Seasons: Some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.

  • Address Changes: Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at checkout.

  • Shipping Days: We only ship during business days (Monday–Friday) and do not ship on weekends or public holidays.

  • Split Shipments: For orders with multiple items, products may be shipped separately and received on different dates due to varying manufacturing partner locations.

Tracking
All orders are processed with tracking numbers. You will receive a Shipping Confirmation email with your tracking link as soon as your package is dispatched to the carrier's sort facility.

Note: For some shipping companies, it can take several days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking activity, please contact us.

Delivery Estimates

Location Estimated Shipping Time
United States 7–14 Business days
Canada & Europe 10–14 Business days
Australia & New Zealand 10–21 Business days
Mexico, Central & South America 15–30 Business days
Note: The estimates listed above do not include our 2–5 business day processing time.

While we do everything possible to ensure your order arrives on time, SantaWear cannot be held responsible for delays beyond our control, including customs clearance procedures, severe weather, holiday backlogs, or courier strikes.

Duties, Taxes, and Fees
International shipments may be subject to import taxes, duties, and customs fees levied by the destination country.

  • All customs fees are the sole responsibility of the recipient.

  • SantaWear has no control over these charges and cannot predict their amounts.

  • If a shipment is refused and returned, you will be responsible for the original import taxes and return shipping costs incurred.

Lost, Stolen, or Damaged Packages
SantaWear is not responsible for lost, stolen, or damaged packages. If your tracking states that your package was delivered but you have not received it, please file a claim directly with the respective shipping carrier. We utilize carrier timestamp and delivery confirmations when reviewing claims.

Wrong Address Disclaimer
It is the buyer's responsibility to ensure the shipping address is entered correctly before submitting an order. Because processing begins immediately, we are unable to retrieve or modify package details once processed by our shipping department.

Feedback
We value your experience! Please feel free to reach out to us at help.santawear@outlook.com with any questions, concerns, or feedback.