Refund policy

Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure top-notch service so you are always happy shopping with us!

Return Policy
SantaWear accepts returns or exchanges for items purchased on our website within 14 days of purchase under the following conditions:

  • No visible signs of damage

  • All original packaging is intact

  • Item(s) cannot be returned or exchanged after 14 days of purchase

Note: Any sign of damage will compromise the SantaWear guarantee. Intimate goods (undergarments), sanitary goods, hazardous materials, or flammable liquids/gases are strictly exempt from being returned.

To complete your return, please provide a receipt or proof of purchase (order confirmation email with your order number). Contact help.santawear@outlook.com with your order number and reason for return or exchange.

Exchanges
For all exchange requests, please contact help.santawear@outlook.com with your order number and the reason for exchange. Our support team will guide you based on our standard policy.

Return Shipping

  • You are responsible for paying your own shipping costs for returning your item.

  • If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

Refunds
Once your return is received and inspected, we will send an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

Late or Missing Refunds
Processing time between financial institutions usually takes 2–3 business days before a refund posts. If you still have not received your refund after this timeframe, please contact help.santawear@outlook.com so we can investigate further.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items
If you receive a damaged or defective item, please submit a request to help.santawear@outlook.com within 48 hours of delivery. We utilize carrier timestamp and delivery confirmation data when reviewing claims; damage reported after this 48-hour window may not be honored.

Feedback
We take your experience seriously and are always striving to improve! Feel free to email us at help.santawear@outlook.com with any questions, feedback, or concerns.