Privacy policy

Privacy Policy

This Privacy Policy describes how SantaWear (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at help.santawear@outlook.com or by mail using the details provided below:

  • Brand: SantaWear

  • Address: Ludwig-Erhard-Str. 18, 20459 Hamburg, Germany

  • E-Mail: help.santawear@outlook.com

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

  • Purpose of collection: To load the Site accurately for you and perform analytics on Site usage to optimize our store.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: Shared with our processor Shopify.

  • Personal Information collected: Web browser version, IP address, time zone, cookie information, viewed products/sites, search terms, and Site interaction.

Order Information

  • Purpose of collection: To provide products/services to fulfill our contract, process payment details, arrange shipping, provide invoices/confirmations, communicate with you, screen orders for fraud, and send marketing communications in line with your preferences.

  • Source of collection: Collected directly from you.

  • Disclosure for a business purpose: Shared with our processor Shopify, payment gateways, and shipping/fulfillment providers.

  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of collection: To provide customer support.

  • Source of collection: Collected directly from you.

  • Disclosure for a business purpose: Shared with support vendors as necessary.

  • Personal Information collected: Customer communication history and related details.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at help.santawear@outlook.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store.

  • We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas or search warrants, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you:

Using Personal Information

We use your personal information to provide our services, which include offering products for sale, processing payments, order shipping and fulfillment, and keeping you updated on new products, services, and offers.

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent

  • Performance of the contract between you and the Site

  • Compliance with our legal obligations

  • Protection of your vital interests

  • Performance of a task carried out in the public interest

  • Our legitimate interests, which do not override your fundamental rights and freedoms

Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase this information.

Automated Decision-Making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling). We do not engage in fully automated decision-making that has a legal or significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud.

Your Rights (GDPR)

If you are an EEA resident, you have the right to access, port, correct, update, or erase the Personal Information we hold about you. Contact us at help.santawear@outlook.com to exercise these rights.

Note: Personal Information will initially be processed in Ireland and transferred outside of Europe for storage and processing, including to Canada and the United States.

Cookies

We use functional, performance, advertising, and social media cookies to optimize your browsing experience on our store.

  • Store Functionality Cookies: _ab, _secure_session_id, _shopify_country, _shopify_m, _shopify_tm, _shopify_tw, _storefront_u, _tracking_consent, cart, cart_currency, checkout, secure_customer_sig, shopify_pay, storefront_digest.

  • Reporting & Analytics Cookies: _landing_page, _orig_referrer, _s, _shopify_d, _shopify_s, _shopify_y, _y.

You can control cookies through browser settings. For more information, visit www.allaboutcookies.org.

Do Not Track

We do not alter our data collection practices when detecting a "Do Not Track" signal from your browser.

Changes

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Complaints

If you would like to make a complaint, please contact us by email at help.santawear@outlook.com. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority (e.g., the Hamburg Commissioner for Data Protection and Freedom of Information).